Maintenance & complaints
Complaints that get closed, not lost
Residents rarely judge a building by its lobby. They judge it by what happened the last time they reported a leak.
What it does
A complaint arrives, becomes a work order, gets assigned, and closes with a record of what was done and what it cost. The resident can follow it without telephoning the office, which is the single fastest way to reduce the number of telephone calls the office receives.
Planned maintenance runs on a schedule instead of on memory, and inspections follow a checklist appropriate to the type of unit and where the building is in its life.
- Complaints with status, priority and a full event history
- Work orders assigned to staff or contractors, with cost recorded
- Preventive maintenance on a schedule, not a sticky note
- Inspection checklists that suit the unit type and building stage
- Residents can see progress on what they reported
- Escalation when something has been open too long
Why it matters
Nothing falls through
Every complaint has an owner and a status. Anything sitting too long escalates rather than quietly ageing.
Evidence, not recollection
What was reported, who attended, what was done and what it cost — kept together, permanently.
Fewer phone calls
A resident who can see progress does not ring to ask for it. The saving is real and immediate.
Questions
Can contractors be assigned work?
Yes. Work orders can go to internal staff or external contractors, with cost recorded against the job either way.
Do residents get notified?
Residents can follow their own requests in their portal, and see status changes as they happen.
Can we track recurring problems?
Complaint history is kept per unit and per building, so a lift that fails every winter is visible as a pattern rather than a series of unrelated calls.
Explore next
Building management
Buildings, units, residents, owners, leases and occupancy — the record everything else is built on.
Explore →Billing & collections
Rent, maintenance, metered utilities, parking and late fees — billed in one run, tracked to the rupee.
Explore →Parking
Bays, allocations, vehicles and paid parking — including the basements nobody has ever mapped properly.
Explore →See it against your own building
A short walkthrough using your buildings, your charges and your questions — not a canned demo.